Service Delivery

At ForCreativeMarketing, our goal is to provide top-quality services efficiently. Each client is paired with a dedicated account manager who acts as the main point of contact. To ensure a successful collaboration, we expect prompt, honest, and detailed feedback from clients. Once a deliverable is approved, it is considered final, and no additional revisions will be accepted.

Third-Party Social Media Platform Issues

As we work with external social media platforms, we cannot guarantee control over issues such as account disconnections, connectivity problems, or password updates. While we will address any problems within our control, clients should reach out to the relevant platform’s support for issues outside of our scope.

Client Support

Given our model of high-volume, affordable services, all client communications are handled exclusively through our dashboard, live chat, or email. Phone support is not available.

Client Delays in Onboarding

Service delivery begins as soon as you sign up and submit the required onboarding questionnaire. If you do not complete the questionnaire, it does not qualify for a refund. Payments will convert into credits that can be used later, with no expiration. However, billing will not be postponed due to client delays, and service creation for future months will continue once the next payment is processed, even if only a short time has passed since the previous deliverable was approved.

Approval and Feedback Delays

Once deliverables are provided, we expect timely feedback or approval. Delays in feedback that cause time-sensitive posts to become outdated will not result in replacements. If feedback or approval is not received by the next billing cycle, we will proceed with creating the next month’s content to ensure consistent service. After 30 days without feedback, requests for revisions to that batch will no longer be accepted. As long as we deliver the agreed-upon posts, our service obligations are fulfilled.

Respectful Communication Policy

ForCreativeMarketing maintains a respectful working environment. While most clients are courteous, we occasionally encounter those who act rudely or disrespectfully. We will not tolerate such behavior and reserve the right to terminate accounts immediately, without notice or refunds, for such conduct.

Best Practices for Clients

If you change your social media passwords, please inform us promptly. Regularly monitor your accounts to ensure posts are being published. Provide clear guidance and feedback, as you would with your own team. Silence after receiving content is counterproductive—if you are unsatisfied, it’s often due to unclear communication. We encourage you to collaborate with us to make revisions based on detailed feedback, rather than seeking immediate cancellation. Open and consistent communication is key to creating content that aligns with your expectations and enhances your social media presence.

Refund Policy

By using ForCreativeMarketing’s services, you agree that all payments are non-refundable. This is due to the personalized nature of our digital services and manual work. We operate as a low-cost creative subscription, and while you can cancel on a month-to-month basis, this is not a “pay-only-if-satisfied” model. You pay for the deliverables created based on your brief and feedback. We do not guarantee specific marketing outcomes, results, or engagement. However, we are happy to make revisions based on your input.

No Refunds: Once services are rendered, refunds are not available under any circumstances, as our team dedicates time and effort to crafting custom content for each client.

Connectivity Issues

Payments cover content creation only. Posting and scheduling services are free add-ons, and no refunds will be issued for issues related to these. However, we will work diligently to resolve technical problems that may arise.

Results & Performance Disclaimer

Content creation is just one factor in achieving business success. Since many variables are beyond our control, we do not guarantee specific results. Your payment covers the creative services and deliverables based on your brief, not marketing outcomes.

For a full refund policy, visit: www.forcreativemarketing.com/refund-policy

ForCreativeMarketing's Responsibilities

ForCreativeMarketing delivers services according to our established policies. We reserve the right to decline any client at our discretion. We may modify our policies, pricing, or service offerings at any time.

Payment Terms

Service fees must be paid upfront, with a valid credit card required for monthly billing. You authorize ForCreativeMarketing to charge your card for the agreed-upon services. Payments are non-refundable, and services will be suspended if payments are not made on time. Cancellation can be done via the client portal, but no prorated refunds will be issued for early termination. Services will continue even without client approval, and after one month, unapproved content is automatically considered approved.

Clients are expected to monitor their social media accounts monthly to ensure satisfaction. ForCreativeMarketing is not responsible for posts older than one week or edits beyond that time frame. We may use your company’s logo or social media content for promotional purposes unless otherwise requested in writing.

Disputes

Clients agree to these terms upon signing up. We will take appropriate legal action if a client breaches these terms.

Warranty Disclaimer

ForCreativeMarketing offers no guarantees of performance, quality, or specific outcomes. If we fail to deliver at least one post in a given month, you will receive a credit for that post. We disclaim all implied warranties related to our services, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

Indemnification

Clients agree to indemnify ForCreativeMarketing and its affiliates from any claims, damages, or liabilities arising from breaches of this agreement, including intellectual property issues related to content provided by the client.

Social Media Account Issues

Clients assume responsibility for any issues that arise from social media account suspensions, access loss, or third-party problems. Clients must also take responsibility for the content they approve and post, including any copyright infringement claims.

Limitation of Liability

ForCreativeMarketing’s liability is limited to the fees paid for the most recent month of service. We are not responsible for any indirect, consequential, or incidental damages.

Confidentiality Agreement

By accepting our services, you agree to share any confidential information necessary for service delivery. We commit to using this information solely for your benefit and will take steps to keep it secure. Confidentiality obligations apply during and for two years after the service period, with legal action possible for any breaches.

Miscellaneous

This agreement represents the entire understanding between ForCreativeMarketing and the client. Changes to the agreement must be made in writing. It is governed by UK law, and disputes will be handled within the UK. Invalid provisions will be severed without affecting the remainder of the agreement.

Credit Card Disputes

Charges are presumed accurate unless disputed within 14 days. Should a dispute occur, all work and credits will be paused until resolved. If a dispute is resolved in the client's favour, ForCreativeMarketing will invoice the disputed amount, with payment due immediately. Unresolved invoices will lead to legal escalation.

For any questions or clarifications regarding these terms, please contact us directly.